JazzHR Customer Town Hall Highlights

Employ recently held the first JazzHR Customer Town Hall, featuring Lucy Zarlengo, Chief Marketing Officer, Chris Stewart, Chief Customer Officer, and Madhav Nair, Chief Technology Officer.

Moderated by Katie Ballantyne, VP, Customer Success Operations, this session was tailored to JazzHR customers and featured insights from these Executive Leaders on the hiring environment, recruitment software for SMBs, customer experiences, and product investment and innovation.

Take a look at some of the top takeaways from this discussion and watch key moments from clips shared here.


Recruiting Challenges, Insights, and the Employ Brand

During their conversation, Katie and Lucy discussed multiple topics within recruiting today that affect small businesses. Lucy highlighted the most pressing challenges based on data from the Employ Recruiter Nation Report and shared strategies to improve candidate quality and hiring speed.

This includes focusing on scaling hiring up or down to meet business needs, optimizing recruitment technology for your growing company, and leveraging data-driven decision making.

Katie and Lucy also discussed the Employ brand and the company’s vision to more clearly build out an overarching brand that is relevant to the experiences of customers, aligned with each product line, differentiated in the market, and supported by research.

View Lucy Zarlengo, Chief Marketing Officer, discuss the relationship of the Employ brand to JazzHR and what’s happening now to more clearly articulate the brand.

Focusing on the JazzHR Customer Experience

Chris Stewart joined the organization in mid-2023 as Chief Customer Officer, and started by going on an in-depth customer listening tour. The conversations he had with JazzHR customers have helped inform where to focus on this year to elevate the customer experience.

Watch Chris Stewart discuss two key initiatives that Employ is focusing on this year for JazzHR customers:

Katie and Chris also discussed investment in the customer community this year, and the opportunity for the entire 21,000 Employ customer base to connect and engage with one another and form communities of practice.

This longer-term vision to build customer engagement platforms, including a dedicated customer community, empowers talent professionals to share knowledge and best practices together.

Highlighting Strategic Product Investments

Following the insights Chris shared with Katie, the conversation turned to strategic product investments with Madhav Nair, Chief Technology Officer. During this discussion, Madhav focused on the value of feedback in shaping product strategy and the high-level product focus areas this year for JazzHR.

Madhav explained specifically where JazzHR investments have been made to enhance analytics and visual reporting. He also discussed the possibility of investing in AI-powered candidate matching to enhance the talent experience.

Get Ready for What’s Next 

Employ is grateful for the opportunity to serve each JazzHR customer and to continue delivering on the programs and solutions you’ve come to know and love. Our Executive Leadership Team will continue prioritizing visibility and transparency, customer feedback, and driving continuous success for companies. 

The JazzHR Customer Town Hall concluded with Lucy, Chris, and Madhav reiterating their excitement for the year ahead and the energy within the organization to empower customer success.

Thanks to those customers who took time to join us during this session and we look forward to the next time we can connect, meet you in person, and join together again during our next JazzHR Customer Town Hall.