Application volume is up. AI has made it easier for fraud to slip through. And most recruiting data still tells you what already happened, not what’s about to. These are just a few…
AI adoption is dominating conversations across every industry—and customer success (CX) is no exception. CX leaders are feeling real pressure from boards, investors, and executives to “do more with AI,” driven by promises of…
Imagine adding a new teammate to your organization and giving them zero onboarding, no training, and unclear expectations—then expecting them to perform flawlessly, and immediately save the company money. Sounds crazy, right? Unfortunately, that’s exactly…
In today’s talent market, speed, quality, fairness, and candidate experience are all on the line. Between competitive talent pools, rising application volumes, time-to-fill pressures, and increased scrutiny around bias and candidate…
Picture this: your team screens hundreds of resumes, interviews dozens of candidates, and finally lands on what feels like the right hire. Then, not long after day one, the cracks start to…
Candidate A and Candidate B look identical on paper—same skills, same experience, same qualifications. The only difference? Candidate B’s profile is completely fake. AI has transformed hiring for the better—think streamlined workflows, faster…
Over the past five years, we’ve all heard the word “unprecedented” more times than we can count. But there’s no question that 2025 truly earned that title. We saw workforce…
Every week, I see companies racing to launch new AI features, but few stop to ask the most important question: are we building AI that our customers can actually trust? The future of hiring will…
Candidate fraud is one of the fastest-growing concerns for talent acquisition leaders today. While 57% of recruiters say they haven’t encountered it yet, nearly a quarter (23%) have—enough to put…
